FAQ
cj99's answers to all your questions
From withdrawals to device issues — find detailed, straightforward answers to the most frequently asked questions from cj99's Bangladeshi players on this page.
About this FAQ page
When a question comes up while playing at cj99, this page is your first stop. We have covered the most important topics across four sections — withdrawal rules, depositing via various methods, fixing technical issues on mobile or browser, and responsible gaming. Every answer is written in plain, easy-to-understand language. If you can't find the answer to your question here, contact us via our 24/7 live chat or at [email protected].
FAQ sections
How to withdraw
After submitting a withdrawal request at cj99, the money usually reaches your mobile wallet within 5 to 30 minutes. During busy periods or when verification is needed, it may take a little longer, but in most cases the process completes quickly. If there is an unusual delay, let us know via live chat.
Yes, under cj99's security policy you can only withdraw to the mobile wallet number registered in your own name. Withdrawals to someone else's bKash, Nagad, Rocket, or Upay number are not allowed. This rule helps keep your account secure.
To withdraw winnings from a bonus, you must first meet the wagering requirement. For cj99's welcome bonus, wagering is calculated on the bonus amount only — for example, if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets (25 times the bonus) to fulfil the requirement. Once the requirement is met, the winnings can be withdrawn normally.
The minimum withdrawal amount at cj99 is ৳500. This same limit applies to every payment method — bKash, Nagad, Rocket, and Upay. If your balance is below ৳500, a withdrawal request cannot be made.
Deposits
Log in to cj99, go to the cashier page, and select bKash from the payment options. Enter the amount (minimum ৳500) and complete the bKash payment to the provided number. Once you submit the transaction number, the funds will be added to your account shortly.
cj99 currently accepts deposits through four Bangladeshi mobile financial services: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each of these four methods is ৳500. All methods are secure and fast.
Sometimes a network delay can cause funds to take a little time to arrive. Wait a few minutes and refresh the page. If the money still hasn't appeared, contact us via live chat or at [email protected] with your mobile wallet transaction number and a screenshot — our support team will resolve it quickly.
Yes, depositing at cj99 via Nagad is very straightforward. Select Nagad from the cashier, set the amount, and make the payment to the displayed number using the Nagad app or by dialling *167#. Once the payment is successful, submit the transaction ID and your balance will be updated shortly.
Device & technical issues
If the connection drops, most game sessions are saved on the server. Once you reconnect to the internet, log in — the game will resume from where it left off, or the result will be settled automatically. If you have any doubt about the outcome of a round, contact us at [email protected].
Yes, cj99 can easily be added to your home screen without an app. In Chrome, open the site and select "Add to Home Screen" from the three-dot menu at the top. In Safari, tap the share icon at the bottom and choose "Add to Home Screen". The icon will then work just like an app.
cj99 is a fully mobile-friendly platform. It runs smoothly on Android and iOS smartphones, tablets, and Windows or Mac laptops and desktops using any modern browser (Chrome, Firefox, Edge, Safari). No separate app installation is required.
Yes, accumulated old cache and cookies in the browser can slow down page loading. In Chrome, go to Settings → Privacy → Clear browsing data, or clear the cache from the browser app settings on Android. After that, cj99 should load faster when you reopen it. If the problem persists, try using a different browser.
Yes, all games at cj99 — including slots, live casino, bingo, and Mines Gold — can be played directly in your phone's browser with no app download needed. For the best experience, keep a Wi-Fi or strong mobile data connection, and keeping your browser up to date will give you better performance.
Limits & controls
Contact cj99's 24/7 live chat or email [email protected] — our support team is ready to help in both Bengali and English. You can also find information on setting self-limits and self-exclusion on our responsible gaming page.
Some common signs: betting beyond your means, playing more to chase losses, lying about gaming, skipping daily responsibilities to keep playing, or being unable to stop. If you notice these signs, take a break and contact us to set limits.
cj99 is strictly for those aged 21 and above. Age is verified when opening an account, and accounts belonging to minors are closed immediately. To prevent potential access by minors, parents can use parental control software.
Yes, at cj99 you can set a daily or weekly deposit limit for yourself. Once the limit is active, it will not be possible to deposit more than the specified amount. To activate it, make a request via live chat or write to [email protected].
To take a cooling-off period (temporary break) or self-exclusion (long-term account suspension), make a request directly via live chat or [email protected]. Let us know your preferred duration and our team will act promptly. Once self-exclusion is active, you will not be able to access your account or make deposits during that period.
Still have questions? We are always here
cj99's support team is available in Bengali and English seven days a week, around the clock. Chat with us directly via live chat or write to us in detail by email — we will respond as quickly as possible.
Live chat
Click the live chat icon from any page on the site — available 24/7.
Click the live chat icon from any page on the site — available 24/7.
Email support
[email protected] — for detailed questions or sending screenshots.
[email protected] — for detailed questions or sending screenshots.
Log in to cj99
For those aged 21 and above only